{"id":14536,"date":"2023-08-31T10:34:35","date_gmt":"2023-08-31T08:34:35","guid":{"rendered":"https:\/\/webold.deliverea.com\/el-cliente-online-y-la-entrega-mejor-certeza-que-rapidez\/"},"modified":"2023-11-24T14:54:46","modified_gmt":"2023-11-24T13:54:46","slug":"online-customer-delivery-experience","status":"publish","type":"post","link":"https:\/\/webold.deliverea.com\/en\/online-customer-delivery-experience\/","title":{"rendered":"<strong>Prioritizing Certainty Over Speed: Online Customer Experience and Delivery<\/strong>"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"14536\" class=\"elementor elementor-14536 elementor-12504\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-402c1bc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"402c1bc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-22f5ed0\" data-id=\"22f5ed0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3fb90976 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3fb90976\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-66bed411\" data-id=\"66bed411\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-140e5c6a elementor-widget elementor-widget-text-editor\" data-id=\"140e5c6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>A few months ago, we pondered the real impact of fast deliveries on the online customer&#8217;s purchasing decision. Many e-commerce businesses have invested significant efforts to enhance their delivery times, always with the intention of reducing them, following in the footsteps of giants like Amazon.<\/h5><h5>Until recently, fast deliveries were thought to be a major draw for online customers, but an increasing number of studies demonstrate that other factors can be equally decisive in the purchase decision.<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-261c9f1 elementor-widget elementor-widget-spacer\" data-id=\"261c9f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7bb6700 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7bb6700\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ffc03df\" data-id=\"ffc03df\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b511019 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"b511019\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;bullets&quot;,&quot;icon&quot;:{&quot;value&quot;:&quot;fas fa-circle&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t<h2 class=\"elementor-toc__header-title\">\n\t\t\t\tWhat can you find in this article?\t\t\t<\/h2>\n\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__b511019\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__b511019\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n\t\t\t\t\t<\/div>\n\t\t<div id=\"elementor-toc__b511019\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-baf1357 elementor-widget elementor-widget-spacer\" data-id=\"baf1357\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5c47bf6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5c47bf6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4f6a3b1\" data-id=\"4f6a3b1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5e4cc09 elementor-widget elementor-widget-text-editor\" data-id=\"5e4cc09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"color: #162638;\"><span style=\"color: #ff6150;\"><span style=\"font-weight: bold;\">1. Are 1 or 2-day deliveries necessary?<\/span><\/span><\/h2><p>The most recent study on this topic, conducted by<strong><a href=\"https:\/\/multichannelmerchant.com\/operations\/consumers-willing-to-forego-1-2-day-delivery-if-given-options\/\"> kNow Instant Insights<\/a><\/strong>, reveals that <strong>90% of respondents state that, before opting for 1 or 2-day deliveries<\/strong>, they prefer other options such as:<\/p><ul><li>Free delivery (70%)<\/li><li>Real-time tracking (43%)<\/li><li>Ability to choose the delivery day (31%)<\/li><li>In-store pickup option (27%)<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-9d0d18a e-flex e-con-boxed e-con e-parent\" data-id=\"9d0d18a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c61ca0 elementor-widget elementor-widget-eael-fancy-text\" data-id=\"5c61ca0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-fancy-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t<div  class=\"eael-fancy-text-container style-1\" data-fancy-text-id=\"5c61ca0\" data-fancy-text=\"|would give up 1 or 2-day delivery\" data-fancy-text-transition-type=\"typing\" data-fancy-text-speed=\"40\" data-fancy-text-delay=\"2500\" data-fancy-text-cursor=\"yes\" data-fancy-text-loop=\"yes\" data-fancy-text-action=\"page_load\" >\n\t\t\t\t\t<span class=\"eael-fancy-text-prefix\">90% of respondents <\/span>\n\t\t\n\t\t\n\t\t\t\t\t<span id=\"eael-fancy-text-5c61ca0\" class=\"eael-fancy-text-strings solid-color\">\n\t\t\t\t<noscript>\n\t\t\t\t\twould give up 1 or 2-day delivery\t\t\t\t<\/noscript>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\t<span class=\"eael-fancy-text-suffix\"> if offered other options<\/span>\n\t\t\t<\/div><!-- close .eael-fancy-text-container -->\n\n\t<div class=\"clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-812a5c6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"812a5c6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6fdb043\" data-id=\"6fdb043\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-157b427 elementor-widget elementor-widget-text-editor\" data-id=\"157b427\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This suggests that delivery times are not a top priority for consumers, who, depending on the product, are patient. In fact, <b>93% of those surveyed claim they are willing to wait longer if they are certain it will arrive on the promised day<\/b>. Additionally, <b>59% would be willing to pay for a premium option that allows them to choose the delivery date<\/b>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-4cc4f81 e-flex e-con-boxed e-con e-parent\" data-id=\"4cc4f81\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-851c241 e-con-full e-flex e-con e-child\" data-id=\"851c241\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c85552 elementor-widget elementor-widget-text-editor\" data-id=\"5c85552\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"color: #162638;\"><span style=\"color: #ff6150;\"><span style=\"font-weight: bold;\">2. The most valued factor: certainty<br \/><\/span><\/span><\/h2><p>As these data seem to indicate, customers increasingly value<b> a delivery process with few surprises, proactive communication<\/b> from the e-commerce platform, and <b>receiving their orders on the promised date.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-39f9f9c e-con-full e-flex e-con e-child\" data-id=\"39f9f9c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78d23e3 elementor-widget elementor-widget-image\" data-id=\"78d23e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1536\" height=\"910\" src=\"https:\/\/webold.deliverea.com\/wp-content\/uploads\/2023\/03\/Group-1446-1536x910.jpg\" class=\"attachment-1536x1536 size-1536x1536 wp-image-14067\" alt=\"\" srcset=\"https:\/\/webold.deliverea.com\/wp-content\/uploads\/2023\/03\/Group-1446-1536x910.jpg 1536w, https:\/\/webold.deliverea.com\/wp-content\/uploads\/2023\/03\/Group-1446-300x178.jpg 300w, https:\/\/webold.deliverea.com\/wp-content\/uploads\/2023\/03\/Group-1446-1024x606.jpg 1024w, https:\/\/webold.deliverea.com\/wp-content\/uploads\/2023\/03\/Group-1446-768x455.jpg 768w, https:\/\/webold.deliverea.com\/wp-content\/uploads\/2023\/03\/Group-1446.jpg 1964w\" sizes=\"(max-width: 1536px) 100vw, 1536px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Deliverea offers a real-time tracking system<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d312623 elementor-section-content-space-between elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d312623\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a50f08d\" data-id=\"a50f08d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9f730b4 elementor-widget elementor-widget-eael-fancy-text\" data-id=\"9f730b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-fancy-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t<div  class=\"eael-fancy-text-container style-1\" data-fancy-text-id=\"9f730b4\" data-fancy-text=\"|check the status of their order daily.\" data-fancy-text-transition-type=\"typing\" data-fancy-text-speed=\"50\" data-fancy-text-delay=\"2500\" data-fancy-text-cursor=\"yes\" data-fancy-text-loop=\"yes\" data-fancy-text-action=\"page_load\" >\n\t\t\t\t\t<span class=\"eael-fancy-text-prefix\">67% of respondents <\/span>\n\t\t\n\t\t\n\t\t\t\t\t<span id=\"eael-fancy-text-9f730b4\" class=\"eael-fancy-text-strings solid-color\">\n\t\t\t\t<noscript>\n\t\t\t\t\tcheck the status of their order daily.\t\t\t\t<\/noscript>\n\t\t\t<\/span>\n\t\t\n\t\t\t<\/div><!-- close .eael-fancy-text-container -->\n\n\t<div class=\"clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99fee78 elementor-widget elementor-widget-text-editor\" data-id=\"99fee78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Seventy percent (70%) acknowledge that they would stop doing business if they received an email notifying them of any changes. It appears necessary to establish a proactive communication system during the delivery process to <b>keep the customer informed, provide assurance about the delivery date, or notify them of any issues<\/b>.<\/p><p>Ultimately, it&#8217;s about creating the best possible experience, reducing the need for customer service contact, and encouraging customer loyalty and retention.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-900ed24 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"900ed24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><span style=\"color: #ff6150;\"><span style=\"font-weight: bold;\">3. What can you do to improve your delivery process?<\/span><\/span><\/h2><p>With this information, it is logical to consider improving the way orders are delivered to gain customers and increase sales. Here are three key strategies:<\/p><ul><li><b>Diversify your carriers and offer more delivery options.<\/b> Working with various carriers diversifies your delivery methods and adapts to different customer needs.<\/li><li><b>Provide real-time tracking and notify shipment progress regularly. <\/b>Communicating the evolution of the delivery keeps the customer informed, minimizes doubts, and ensures a positive shopping experience.<\/li><li><b>Use your distribution centers and stores as pickup points.<\/b> This gives the customer another delivery option that suits their schedule and is more convenient. Additionally, it optimizes your infrastructure.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fc8f31 elementor-widget elementor-widget-spacer\" data-id=\"2fc8f31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8daba9 elementor-widget elementor-widget-text-editor\" data-id=\"b8daba9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Think it&#8217;s complicated? With Deliverea, you can accomplish all that and more with a single solution. Our technology is designed to enhance the last-mile delivery process, providing the best possible shopping experience and optimizing your logistics processes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c688eef elementor-align-center elementor-widget elementor-widget-button\" data-id=\"c688eef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/meetings.hubspot.com\/jde-la-torre\/direct-meeting-esp\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Let's talk<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eabd4a7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eabd4a7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4f3ce32\" data-id=\"4f3ce32\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-75d0d83 elementor-widget elementor-widget-text-editor\" data-id=\"75d0d83\" data-element_type=\"widget\" data-e-type=\"widget\" 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role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_twitter\" role=\"button\" tabindex=\"0\" aria-label=\"Share on twitter\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-twitter\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Share on linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-linkedin\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a5d05cf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a5d05cf\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6e865ba\" data-id=\"6e865ba\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>A few months ago, we pondered the real impact of fast deliveries on the online customer&#8217;s purchasing decision. Many e-commerce businesses have invested significant efforts to enhance their delivery times, always with the intention of reducing them, following in the footsteps of giants like Amazon. Until recently, fast deliveries were thought to be a major [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":14539,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","content-type":"","footnotes":""},"categories":[56,58,94,125,66],"tags":[],"class_list":["post-14536","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-carrier-en","category-comunication","category-e-commerce-en","category-logistica-en","category-shipments"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Prioritizing Certainty Over Speed: Online Customer Experience and Delivery - Deliverea<\/title>\n<meta name=\"description\" content=\"Until recently, fast delivery was believed to be the key motivator for online customers, but various studies reveal other relevant factors.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webold.deliverea.com\/en\/online-customer-delivery-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Prioritizing Certainty Over Speed: Online Customer Experience and Delivery - Deliverea\" \/>\n<meta property=\"og:description\" content=\"Until recently, fast delivery was believed to be the key motivator for online customers, but various studies reveal other relevant factors.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/webold.deliverea.com\/en\/online-customer-delivery-experience\/\" \/>\n<meta property=\"og:site_name\" content=\"Deliverea\" \/>\n<meta property=\"article:published_time\" content=\"2023-08-31T08:34:35+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-24T13:54:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/webold.deliverea.com\/wp-content\/uploads\/2023\/08\/Articulo-31.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"627\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Rub\u00e9n\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rub\u00e9n\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/webold.deliverea.com\\\/en\\\/online-customer-delivery-experience\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/webold.deliverea.com\\\/en\\\/online-customer-delivery-experience\\\/\"},\"author\":{\"name\":\"Rub\u00e9n\",\"@id\":\"https:\\\/\\\/webold.deliverea.com\\\/en\\\/#\\\/schema\\\/person\\\/38ebb48dca9a040b2a914df4d424846d\"},\"headline\":\"Prioritizing Certainty Over Speed: Online Customer Experience and Delivery\",\"datePublished\":\"2023-08-31T08:34:35+00:00\",\"dateModified\":\"2023-11-24T13:54:46+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/webold.deliverea.com\\\/en\\\/online-customer-delivery-experience\\\/\"},\"wordCount\":493,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/webold.deliverea.com\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/webold.deliverea.com\\\/en\\\/online-customer-delivery-experience\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/webold.deliverea.com\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/Articulo-31.jpg\",\"articleSection\":[\"Carrier\",\"Comunication\",\"e-commerce\",\"Operativa log\u00edstica\",\"Shipments\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/webold.deliverea.com\\\/en\\\/online-customer-delivery-experience\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/webold.deliverea.com\\\/en\\\/online-customer-delivery-experience\\\/\",\"url\":\"https:\\\/\\\/webold.deliverea.com\\\/en\\\/online-customer-delivery-experience\\\/\",\"name\":\"Prioritizing Certainty Over Speed: Online Customer Experience and Delivery - 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