{"id":7916,"date":"2021-07-16T16:53:59","date_gmt":"2021-07-16T14:53:59","guid":{"rendered":"https:\/\/webold.deliverea.com\/gestion-de-devoluciones-return-web-portal\/"},"modified":"2023-05-25T14:29:52","modified_gmt":"2023-05-25T12:29:52","slug":"nova-funcionalidade-multi-portadora-retorna-o-portal-da-web","status":"publish","type":"post","link":"https:\/\/webold.deliverea.com\/pt\/nova-funcionalidade-multi-portadora-retorna-o-portal-da-web\/","title":{"rendered":"Nova funcionalidade multi-portadora: Retorna o portal da web"},"content":{"rendered":"
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A partir de agora, e gra\u00e7as \u00e0 nova funcionalidade multi-portadora: <\/span> Portal de Devolu\u00e7\u00f5es <\/span><\/strong> , os seus clientes podem <\/span> gerir confortavelmente as devolu\u00e7\u00f5es <\/span><\/strong> sem ter de o contactar. <\/span><\/p>\n

Para ativar <\/span><\/strong> este novo portal, voc\u00ea deve <\/span> entrar em contato com a \u00e1rea de sucesso do cliente <\/span><\/strong> ( <\/span> support@deliverea.com <\/span><\/a> ). Uma vez feito este primeiro gerenciamento, ele pode ser configurado com muita facilidade atrav\u00e9s do aplicativo. <\/span><\/p>\n

    \n
  1. Configure a URL do seu portal adicionando o nome da sua empresa <\/span><\/li>\n
  2. Op\u00e7\u00f5es de coleta completas: <\/span>\n
      \n
    1. coleta domiciliar <\/span><\/strong><\/li>\n
    2. Retirada em um <\/span> ponto de conveni\u00eancia da transportadora <\/span><\/strong><\/li>\n<\/ol>\n<\/li>\n
    3. Configure o remetente dos e-mails. A lista suspensa mostrar\u00e1 os que existem atualmente em sua conta. <\/span><\/li>\n
    4. Configure a apar\u00eancia dos e-mails e do portal da web. <\/span><\/li>\n
    5. Escolha sua pol\u00edtica de devolu\u00e7\u00e3o, notifica\u00e7\u00f5es e p\u00e1gina de sa\u00edda. <\/span><\/li>\n<\/ol>\n

      Uma vez configurado o referido, atrav\u00e9s de um <\/span> simples processo de tr\u00eas etapas <\/span><\/strong> , os seus clientes poder\u00e3o gerir uma devolu\u00e7\u00e3o de forma aut\u00f3noma, bastando para isso preencher os dados necess\u00e1rios: <\/span><\/p>\n

        \n
      1. Selecione o pedido original <\/span><\/li>\n
      2. Selecione os itens a serem devolvidos <\/span><\/li>\n
      3. Detalhe da devolu\u00e7\u00e3o <\/span><\/li>\n<\/ol>\n

        Ao final do processo, <\/span><\/strong> seu cliente receber\u00e1 uma <\/span> notifica\u00e7\u00e3o por e- mail <\/span><\/strong> com as <\/span> informa\u00e7\u00f5es de coleta <\/span><\/strong> e a <\/span> etiqueta <\/span><\/strong> que deve ser anexada ao pacote. <\/span><\/p>\n

        Se precisar de mais informa\u00e7\u00f5es sobre a nova funcionalidade multi-portadora: Portal web de retornos, no <\/span> link <\/span><\/a> a seguir voc\u00ea encontrar\u00e1 uma descri\u00e7\u00e3o detalhada dos passos a seguir. <\/span><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

        A partir de agora, e gra\u00e7as \u00e0 nova funcionalidade multi-portadora: Portal de Devolu\u00e7\u00f5es , os seus clientes podem gerir confortavelmente as devolu\u00e7\u00f5es sem ter de o contactar. Para ativar este novo portal, voc\u00ea deve entrar em contato com a \u00e1rea de sucesso do cliente ( support@deliverea.com ). Uma vez feito este primeiro gerenciamento, ele pode […]<\/p>\n","protected":false},"author":11,"featured_media":7917,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","content-type":"","footnotes":""},"categories":[106,114],"tags":[],"class_list":["post-7916","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-devolcoes","category-novas-carateristicas"],"yoast_head":"\nComo voc\u00ea pode gerenciar devolu\u00e7\u00f5es com a Deliverea?<\/title>\n<meta name=\"description\" content=\"Saiba mais sobre o m\u00f3dulo do portal web de devolu\u00e7\u00e3o da Deliverea. 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