{"id":7918,"date":"2021-07-16T12:27:39","date_gmt":"2021-07-16T10:27:39","guid":{"rendered":"https:\/\/webold.deliverea.com\/centro-de-comunicaciones-multi-carrier\/"},"modified":"2023-05-25T14:29:53","modified_gmt":"2023-05-25T12:29:53","slug":"centro-de-comunicacoes-multi-portadora","status":"publish","type":"post","link":"https:\/\/webold.deliverea.com\/pt\/centro-de-comunicacoes-multi-portadora\/","title":{"rendered":"Centro de comunica\u00e7\u00f5es multi-portadora"},"content":{"rendered":"
\n
\n

Nossa solu\u00e7\u00e3o multi-portadora lan\u00e7a o <\/span> Communications Center ou Communication Hub <\/span><\/strong> . Durante o estado de tr\u00e2nsito de uma encomenda podem surgir inconvenientes que dificultem, alterem ou n\u00e3o cumpram as condi\u00e7\u00f5es acordadas no processo de transporte. <\/span><\/span><\/p>\n

Esses inconvenientes podem causar atrasos nas entregas, novas tentativas ou outras situa\u00e7\u00f5es que precisam ser convenientemente gerenciadas e informadas \u00e0 Transportadora, raz\u00e3o pela qual a Deliverea possui <\/span><\/span> um abrangente m\u00f3dulo de gerenciamento de comunica\u00e7\u00f5es. <\/span><\/span><\/p>\n

Este m\u00f3dulo permite, atrav\u00e9s do nosso website, a abertura de bilhetes diretamente com a transportadora apropriada, que os receber\u00e1 por email. <\/span> Com um sistema de categorias e estados, voc\u00ea poder\u00e1 comunicar e resolver qualquer necessidade (incidentes, modifica\u00e7\u00f5es, cancelamentos ou reclama\u00e7\u00f5es) <\/span><\/strong> e salvar o registro completo de cada caso em sua conta a todo momento. Voc\u00ea tamb\u00e9m pode gerenciar seus incidentes com base nos centros de distribui\u00e7\u00e3o ativos. <\/span><\/span><\/p>\n

Configura\u00e7\u00e3o do m\u00f3dulo de ticket <\/span>
\n<\/strong><\/span><\/h4>\n

Sendo um m\u00f3dulo integrado, basta selecionar o endere\u00e7o de e-mail que ser\u00e1 utilizado para recebimento e envio de e-mails com a operadora atrav\u00e9s do m\u00f3dulo. Voc\u00ea pode configurar este endere\u00e7o de e-mail na <\/span> se\u00e7\u00e3o de remetentes <\/span><\/a> . <\/span><\/p>\n

Al\u00e9m disso, na configura\u00e7\u00e3o de cada transportadora h\u00e1 uma <\/span> se\u00e7\u00e3o de ticket <\/span><\/em> onde voc\u00ea deve adicionar o e-mail de contato do gerente t\u00e9cnico da filial da transportadora que gerencia seus envios. <\/span><\/span><\/p>\n

*Lembre-se que a Deliverea \u00e9 a plataforma que conecta voc\u00ea com a transportadora, mas n\u00e3o suportamos rastreamento de passagens, pois \u00e9 a transportadora quem deve responder os e-mails que recebe atrav\u00e9s do m\u00f3dulo. <\/span><\/span><\/p>\n

Como criar um novo bilhete para uma remessa? <\/span><\/strong><\/span><\/h5>\n

Na visualiza\u00e7\u00e3o Remessas, selecione a remessa para a qual voc\u00ea precisa abrir um bilhete: <\/span><\/span><\/p>\n

Em seguida, clique no bot\u00e3o \u201cAbrir passagem para transportadora\u201d <\/span><\/p>\n

Ser\u00e1 aberto um modal onde voc\u00ea poder\u00e1 adicionar a mensagem que a operadora receber\u00e1 com a descri\u00e7\u00e3o, al\u00e9m de adicionar anexos como fotografias ou screenshots que completam as informa\u00e7\u00f5es. <\/span><\/p>\n

Uma vez preenchido, ao clicar em \u201cEnviar\u201d, ser\u00e1 enviado um e-mail para a transportadora que inicia a abertura da comunica\u00e7\u00e3o. No arquivo de envio onde o ticket foi criado, voc\u00ea pode clicar em “Ver detalhes” <\/span> para acompanhar: <\/span><\/span><\/p>\n

\u00c0 medida que a transportadora responde, tanto as suas mensagens e anexos como os seus ser\u00e3o gravados na conversa, que poder\u00e1 consultar quantas vezes forem necess\u00e1rias e ser\u00e1 vinculado ao envio afetado. <\/span><\/p>\n

Importante: Ao adicionar novos coment\u00e1rios, ap\u00f3s clicar em “Enviar”, pode demorar alguns segundos para que a mensagem apare\u00e7a na tela. Recomendamos aguardar e n\u00e3o enviar repetidamente a mesma mensagem v\u00e1rias vezes. <\/span><\/span><\/p>\n

Uma vez finalizada a comunica\u00e7\u00e3o, voc\u00ea pode escolher entre classificar o ticket como “Resolvido” em um caso satisfat\u00f3rio, ou “Fechado” em qualquer outro caso. Voc\u00ea s\u00f3 precisa clicar no bot\u00e3o \u201cFechar bilhete\u201d, que voc\u00ea pode ver na primeira captura de tela deste artigo, e completar o \u00faltimo coment\u00e1rio que voc\u00ea enviar\u00e1 \u00e0 transportadora. <\/span><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Nossa solu\u00e7\u00e3o multi-portadora lan\u00e7a o Communications Center ou Communication Hub . Durante o estado de tr\u00e2nsito de uma encomenda podem surgir inconvenientes que dificultem, alterem ou n\u00e3o cumpram as condi\u00e7\u00f5es acordadas no processo de transporte. Esses inconvenientes podem causar atrasos nas entregas, novas tentativas ou outras situa\u00e7\u00f5es que precisam ser convenientemente gerenciadas e informadas \u00e0 […]<\/p>\n","protected":false},"author":11,"featured_media":7919,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","content-type":"","footnotes":""},"categories":[97],"tags":[],"class_list":["post-7918","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-pt"],"yoast_head":"\nCentro de Comunica\u00e7\u00f5es | Configura\u00e7\u00e3o do ticket<\/title>\n<meta name=\"description\" content=\"M\u00f3dulo para gerenciamento de comunica\u00e7\u00f5es na Deliverea. 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