{"id":8769,"date":"2022-11-29T13:52:57","date_gmt":"2022-11-29T12:52:57","guid":{"rendered":"https:\/\/webold.deliverea.com\/localizador_de_envios\/"},"modified":"2023-05-25T14:31:48","modified_gmt":"2023-05-25T12:31:48","slug":"rastreador_de_envios","status":"publish","type":"post","link":"https:\/\/webold.deliverea.com\/pt\/rastreador_de_envios\/","title":{"rendered":"<strong>Rastreador de envios: como salvar a experi\u00eancia de compra do seu cliente<\/strong>"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8769\" class=\"elementor elementor-8769 elementor-8741\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-402c1bc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"402c1bc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-22f5ed0\" data-id=\"22f5ed0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3fb90976 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3fb90976\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-66bed411\" data-id=\"66bed411\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-140e5c6a elementor-widget elementor-widget-text-editor\" data-id=\"140e5c6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>A tecnologia j\u00e1 tem a capacidade de fornecer um sistema de rastreio eficiente e rigoroso que permita criar confian\u00e7a no processo de entrega. Quanto mais fluxos de informa\u00e7\u00e3o houver, menor \u00e9 a incerteza sobre o estado da encomenda, o que se traduz numa maior satisfa\u00e7\u00e3o dos clientes. Garantir uma boa experi\u00eancia significa apostar na fidelidade.<\/h3><h3>\u00a0\u00a0<\/h3><h2><span style=\"color: #ff6150;\">Opera\u00e7\u00e3o contra-rel\u00f3gio<\/span><\/h2><div>Na \u00e9poca alta, o forte aumento da procura no com\u00e9rcio online leva a um crescimento exponencial do n\u00famero de opera\u00e7\u00f5es por parte das transportadoras. Apesar dos esfor\u00e7os destas empresas nos \u00faltimos anos para refor\u00e7ar as suas infra-estruturas para serem capazes de responder ao crescimento das vendas online, \u00e9 por vezes dif\u00edcil para elas absorverem o n\u00famero de encomendas. Nestas situa\u00e7\u00f5es, \u00e9 aconselh\u00e1vel utilizar uma log\u00edstica <a href=\"https:\/\/webold.deliverea.com\/pt\/a-logistica-multi-transportadora-pode-salvar-a-sua-black-friday\/\"><b>multi-transportadora<\/b><\/a> e <b>confiar os nossos envios a mais do que uma transportadora, de modo a minimizar o risco de paralisa\u00e7\u00e3o das nossas opera\u00e7\u00f5es<\/b>.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-06f36ce elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"06f36ce\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f206384\" data-id=\"f206384\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5cf4c78 elementor-widget elementor-widget-text-editor\" data-id=\"5cf4c78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As interrup\u00e7\u00f5es de transporte t\u00eam um impacto direto na nossa <a href=\"https:\/\/webold.deliverea.com\/pt\/logistica-ultima-milha-o-patinho-feio-do-ecommerce\/\"><b>log\u00edstica da \u00faltima milha<\/b><\/a>. Esta suspens\u00e3o das opera\u00e7\u00f5es reflete-se nos prazos de entrega ao causar atrasos e mesmo, em alguns casos, no envio nunca chegar ao seu destino. <b>O principal prejudicado \u00e9 sempre o cliente, que est\u00e1 habituado a esperar apenas o tempo adequado para as suas compras online, e que tem dificuldade em aceitar uma log\u00edstica incompetente.\u00a0\u00a0<\/b><\/p><div>\u00a0<\/div><h2 style=\"text-align: left;\"><span style=\"color: #ff6150;\">A informa\u00e7\u00e3o face \u00e0 incerteza<\/span><\/h2><p>Para conseguirmos uma <b>experi\u00eancia de compra excelente para os nossos clientes, precisamos de os manter atualizados sobre a evolu\u00e7\u00e3o do processo de entrega<\/b>. Esta informa\u00e7\u00e3o deve ser exata e estar de acordo com a realidade, para que, se ocorrerem incidentes, n\u00e3o haja inconsist\u00eancias nas nossas mensagens. Solu\u00e7\u00f5es tecnol\u00f3gicas, tais como um <a href=\"https:\/\/webold.deliverea.com\/pt\/software-de-logistica-o-que-e-e-como-funciona\/\"><b>software log\u00edstico<\/b><\/a>, s\u00e3o ferramentas competentes quando se trata de nos fornecer este tipo de informa\u00e7\u00e3o.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f3df830\" data-id=\"f3df830\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bb41f4b elementor-widget elementor-widget-image\" data-id=\"bb41f4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/content.deliverea.com\/guia_peak_season\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2048\" height=\"2048\" src=\"https:\/\/webold.deliverea.com\/wp-content\/uploads\/2022\/11\/Peak-Season-1.png\" class=\"attachment-2048x2048 size-2048x2048 wp-image-8650\" alt=\"\" srcset=\"https:\/\/webold.deliverea.com\/wp-content\/uploads\/2022\/11\/Peak-Season-1.png 2048w, https:\/\/webold.deliverea.com\/wp-content\/uploads\/2022\/11\/Peak-Season-1-300x300.png 300w, https:\/\/webold.deliverea.com\/wp-content\/uploads\/2022\/11\/Peak-Season-1-1024x1024.png 1024w, https:\/\/webold.deliverea.com\/wp-content\/uploads\/2022\/11\/Peak-Season-1-150x150.png 150w, https:\/\/webold.deliverea.com\/wp-content\/uploads\/2022\/11\/Peak-Season-1-768x768.png 768w, https:\/\/webold.deliverea.com\/wp-content\/uploads\/2022\/11\/Peak-Season-1-1536x1536.png 1536w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5c47bf6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5c47bf6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4f6a3b1\" data-id=\"4f6a3b1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5e4cc09 elementor-widget elementor-widget-text-editor\" data-id=\"5e4cc09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Um <b>sistema de rastreio de envios<\/b> permite ao cliente verificar <b>o estado da sua encomenda em qualquer momento<\/b>. A nossa miss\u00e3o como comerciantes \u00e9 fornecer \u00e0 experi\u00eancia de compra dos nossos clientes um seguimento eficiente, capaz de gerar informa\u00e7\u00e3o precisa e fi\u00e1vel. As informa\u00e7\u00f5es de rastreio devem ser comunicadas regularmente e o cliente pode aceder a elas de duas formas:<\/p>\n<ul>\n<li><b>Ativo: <\/b>\u00e9 o cliente que consulta o estado da sua encomenda atrav\u00e9s de uma plataforma.&nbsp;<\/li>\n<li><b>Passivo: <\/b>o vendedor comunica sistematicamente e de forma automatizada as altera\u00e7\u00f5es no estado da sua encomenda, atrav\u00e9s de email ou sms.&nbsp;<\/li>\n<\/ul>\n<div>&nbsp;<\/div>\n<div>\n<div>O fornecimento deste tipo de informa\u00e7\u00e3o <b>ir\u00e1 tranquilizar o cliente, refor\u00e7ando a confian\u00e7a na marca<\/b>. No final, trata-se de transmitir a sensa\u00e7\u00e3o de que o processo est\u00e1 a funcionar adequadamente e de que as estimativas de entrega est\u00e3o corretas. Com este tipo de sistema, mesmo os atrasos podem ser compreendidos se forem devidamente informados. \u00c9 a incerteza gerada pela falta de informa\u00e7\u00e3o que pode transformar uma experi\u00eancia de compras num pesadelo.&nbsp;<span style=\"letter-spacing: 0px;\">&nbsp;<\/span><\/div>\n<p><span style=\"letter-spacing: 0px;\">&nbsp;<\/span><\/p>\n<\/div>\n<div>\n<h2><span style=\"color: #ff6150;\">A tecnologia ajuda<\/span><\/h2>\n<p>Atualmente existem v\u00e1rias ferramentas que permitem oferecer um bom seguimento das encomendas. O<b>s softwares de log\u00edstica s\u00e3o uma boa op\u00e7\u00e3o para otimizar os diferentes processos da sua log\u00edstica de \u00faltima milha<\/b>. Em termos de rastreio, alguns j\u00e1 t\u00eam a capacidade tecnol\u00f3gica para mostrar ao cliente o estado da sua encomenda em tempo real, o que pode ser muito \u00fatil para conseguir entregas mais eficientes. Este tipo de tecnologia tem um custo acess\u00edvel e a sua utiliza\u00e7\u00e3o tem um impacto no funcionamento de outros departamentos, tais como o apoio ao cliente, que beneficia de clientes mais informados e com menos reclama\u00e7\u00f5es.<\/p>\n<p>Se tiver quaisquer d\u00favidas sobre como implementar um <b>sistema de rastreio de entregas<\/b> nas suas opera\u00e7\u00f5es&nbsp;<b>contacte a nossa equipa e iremos dar-lhe conselhos personalizados e adaptados ao seu neg\u00f3cio.<\/b><br><\/p>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-810f9c9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"810f9c9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d5877c4\" data-id=\"d5877c4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e29e608 elementor-widget elementor-widget-spacer\" data-id=\"e29e608\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d312623 elementor-section-content-space-between elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d312623\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a50f08d\" data-id=\"a50f08d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c688eef elementor-align-center elementor-widget elementor-widget-button\" data-id=\"c688eef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/meetings.hubspot.com\/aline-ghys\/direct_meeting\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Consulte a nossa equipa para saber mais<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eabd4a7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eabd4a7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4f3ce32\" data-id=\"4f3ce32\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-75d0d83 elementor-widget elementor-widget-text-editor\" data-id=\"75d0d83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: justify;\">Se achou este artigo interessante, <b>partilhe-o nas suas redes sociais!<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-453d6cc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"453d6cc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4932e15\" data-id=\"4932e15\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1701bac elementor-share-buttons--view-icon elementor-share-buttons--skin-boxed elementor-share-buttons--shape-rounded elementor-grid-0 elementor-share-buttons--color-official elementor-widget elementor-widget-share-buttons\" data-id=\"1701bac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_facebook\" role=\"button\" tabindex=\"0\" aria-label=\"Share on facebook\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-facebook\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_twitter\" role=\"button\" tabindex=\"0\" aria-label=\"Share on twitter\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-twitter\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Share on linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-linkedin\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a5d05cf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a5d05cf\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c4f7b22\" data-id=\"c4f7b22\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-34d57e9 elementor-widget elementor-widget-spacer\" data-id=\"34d57e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>A tecnologia j\u00e1 tem a capacidade de fornecer um sistema de rastreio eficiente e rigoroso que permita criar confian\u00e7a no processo de entrega. Quanto mais fluxos de informa\u00e7\u00e3o houver, menor \u00e9 a incerteza sobre o estado da encomenda, o que se traduz numa maior satisfa\u00e7\u00e3o dos clientes. Garantir uma boa experi\u00eancia significa apostar na fidelidade. 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